Frequently Asked Questions
Everything you might wonder about a Total Body Flow Massage® in-home session — from how Lavonne sets up to how payment works.
For session lengths, pricing, and membership detail, view the full in-home massage menu and Premier Wellness Memberships.
Frequently Asked Questions
Booking & Scheduling
How does in-home massage work?
Lavonne arrives at your home with a portable massage table, fresh linens, and a curated kit of oils and aromatherapy. She sets up in any quiet, climate-controlled room — bedroom, living room, sunroom, or guest suite — typically taking 10 minutes to prepare. After your session, she breaks down and removes everything. Most clients report the entire experience feels more restful than a spa visit because there's no drive home afterwards.
What's your service area?
We serve Coeur d'Alene, Hayden Lake, Hayden, Dalton Gardens, Post Falls, Rathdrum, Athol, Gozzer Ranch, Liberty Lake, and Spokane. For longer-distance work (Sandpoint, North Spokane, beyond) please call 208-277-7889 — we accommodate where schedule and drive time allow.
How far in advance should I book?
Members enjoy priority scheduling and typically book 1–2 weeks ahead. New clients should plan 1–2 weeks ahead in summer (June–September peak season) and 3–7 days ahead the rest of the year. Same-day appointments are sometimes available — call or text 208-277-7889 to ask.
What's your cancellation policy?
We require 24 hours' notice for cancellations or reschedules. Sessions cancelled with less than 24 hours' notice are charged at 50% of the session price. No-shows are charged in full. Members have one no-fee reschedule per quarter built in. Weather and illness exceptions are handled case-by-case — please call us.
The Session
Do I need to provide anything?
No. Lavonne brings the table, linens, oils, music, and aromatherapy. We just need a quiet room with enough floor space for a 30″ × 73″ table (most bedrooms work), and ideally a place for you to undress privately and a glass of water for after.
What should I wear?
Whatever is comfortable. Most clients undress to their comfort level — fully nude or leaving the underwear on — under the sheet. Lavonne uses professional draping at all times, and you will never feel over exposed.
Is the massage table comfortable?
Lavonne uses a professional-grade portable massage table with a thick foam cushion and adjustable face cradle — the same caliber of equipment found in luxury resort spas. Most clients say it's more comfortable than the table they've used at any spa or chiropractor's office.
What modalities does Lavonne practice?
Lavonne is a Master Massage Therapist with 20 years of experience in Swedish, deep tissue, sports massage, cranial sacral therapy, aromatherapy, stretch and movement therapy, and Eastern massage theory. The Total Body Flow Massage® method blends Western and Eastern traditions tailored to each session.
Safety & Comfort
Is in-home massage safe?
Yes. Lavonne is licensed by the Idaho Board of Massage Therapy, carries professional liability insurance, follows industry-standard sanitation protocols (linens laundered between every client; hands and table sanitized; oils dispensed individually), and conducts a brief intake at your first session to flag any contraindications. All client information is kept confidential.
Can my partner, family member, or friend get a session at the same time?
Yes — Lavonne offers in-home couples and family sessions. We schedule back-to-back appointments (one therapist, two sessions) most often; for true side-by-side couples massage, please ask about adding a second therapist for that visit. Elite and Executive Wellness memberships include household-shareable sessions designed exactly for this.
Payment & Gifting
How does payment work?
Clients pay via Square using a prepayment confirmation link sent 24 hours in advance. Members are billed monthly. Gift cards can be used as full or partial payment.
Do you offer gift certificates?
Yes — gift certificates for any session length ($195–$395) are available year-round. Each comes in a luxury gift box and can be delivered by mail or hand-delivered locally. Visit our Gift Cards page or call 208-277-7889 to purchase.
Still have a question?
If your question isn't answered above, Lavonne is happy to talk it through directly. Call or text the concierge line, or book your first session online.